General Information

Guide, sign, and signal dogs to aid guests with disabilities are the only animals permitted in The Pavilion. Whenever possible, please advise The Pavilion staff of your planned attendance by calling 850.385.7145.

With an audience as diverse as the events themselves, The Pavilion offers a unique and exciting vehicle to strengthen corporate branding, marketing, and community-oriented initiatives. The Pavilion will customize packages to meet your specific goals and objectives with opportunities that include permanent signage, building real estate, and architectural features, in-Pavilion television network, hospitality and more. For more information, please call 850.385.7145.

Club Members receive the first right to purchase tickets for all public events at The Pavilion. In addition to the spectacular sightlines and comfortable seats, Club Members receive access to first class services and amenities, including an exclusive bar and dining area. For more information, please contact the sales and marketing office at 850.385.7145.

Depending upon the nature of an event, or when considered necessary by Building Management and/or Lessee, a visual or full search will be conducted by The Pavilion security. All guests and/or show personnel may be subject to search prior to entering the building. Guests or employees who are not willing to comply with search procedures prior to entering the facilities may return their tickets immediately to the Box Office for a refund.

A Visual search may consist of the following: the guest being asked to open any coats, bags or containers of any type. Security will visually scan all guests as they enter the facilities for contraband noted below. The guest will be asked to dispose the item(s) prior to entering the facilities. Guest may be detained if item(s) discovered is of an illegal nature.

A Full search consists of the following: the guest being asked to open any coat, bag or container and also being physically patted down or screened with a metal detector. If contraband is detected, the guest will be asked to dispose of such item(s) prior to entering the building. Guest may be detained if the item(s) discovered is of an illegal nature.

Purses, diaper bags and other small personal bags are allowed, but will be inspected at all entrances. Guests with prohibited items will be turned away at entrances. No storage or “check in” area will be provided for such items. Items confiscated at entry will not be returned.

The following items are not permitted inside the Arena:

• Large bags, backpacks or boxes
• Food or beverage (with the exception of those having a food allergy)
• Cans, bottles, coolers or other similar containers
• Video cameras or audio recorders (in most instances – also see camera policy below)
• Tablets or iPads
• Drones
• Laser pens or laser products
• Noise making devices (horns, whistles etc.)
• Projectiles (including frisbees and beach balls)
• Oversized signs (larger than 2’ x 3’)
• Stickers of any kind
• Skateboards, skates (roller or in-line), or scooters
• Sticks, poles, selfie sticks, or Go Pro sticks
• Knives, chains or clubs
• Illegal substances
• Fireworks or any other incendiary device
• Strollers (must be checked in lobby)
• Illegal weapons of any kind or any item that can be construed as an illegal weapon
• Hoverboards
• Any other item deemed unacceptable by the SMG Management

Management reserves the right to make the final determination on prohibited items. The Pavilion at The Centre of Tallahassee is NOT responsible for items left behind, lost, stolen, or damaged. Possession of prohibited items will be grounds for ejection from The Pavilion.

In keeping with The Pavilion at The Centre of Tallahassee’s status as a first class entertainment facility, guests entering The Pavilion must be properly attired including shoes and shirt. These items must be worn at all times in the Arena.

ATMs are conveniently located in The Brickyard.

No banners will be allowed. Signs no larger than a standard piece of poster board (2’ x 3’) are allowed providing they are in good taste, as deemed by The Pavilion management. Signs must not be commercial in nature or utilize wood, metal or other types of objects for support. They must not be hung or fastened anywhere in the building or displayed in any way that obstructs another guest’s view or blocks any The Pavilion signage or markings.

Buses can drop off passengers at The Pavilion on the west side of the property in front of Music Alley. Event parking staff and traffic police will control this drop-off area and direct buses to the designated parking area.

After most events, guests will find taxi cabs available on the south side of the Pavilion by the roundabout.

The permitted use of cameras varies by event and is at the discretion of the promoter/producer. However, cameras with lenses longer than 6 inches, professional lenses, detachable lenses or detachable flashes are prohibited from The Pavilion. Use of video cameras, audio recording devices and digital cameras in video mode is strictly prohibited in the Arena. The use of any of these items will result in confiscation and possible ejection from The Pavilion. These are general rules and can be overridden based on a specific request from the attraction or promoter.

For more information please call our General Manager at 850.385.7145.

Guests wishing to make a comment or suggestion about The Pavilion, an employee, or an event are encouraged to stop by the nearest Guest Services Center and complete a Guest Comment Card. Alternatively, you may call The Pavilion at 850.385.7145.

Arena concessions are operated by Event Concessions and are located in the Brickyard.  Our concessions accept both cash and credit cards.

All public restrooms are equipped with diaper changing stations for the convenience of our guests.

Please see our Directions page for detailed information.

Doors to events at The Pavilion open 1-hour prior to the start of the event. This time may vary due to the request by each particular show. As a general rule, most shows adhere to the 1-hour rule.

When exiting The Pavilion, guests may use the exits located in the corners and the front of the facility.

First Aid is located to the left of the Ticket Box Office. Trained medical professional are on-site for all venue events. If medical attention is needed, please report to the First Aid Station or ask a staff member to help you.

The Pavilion at The Centre of Tallahassee is an ADA Compliant facility.

• Disabled parking is available in all lots throughout the property.
• Designated drop-off points are located at the corners of A. Philip Randolph Blvd.and Duval Street & Adams Street.
• Guest in wheelchairs should enter the property closest to Music Alley.
• To order accessible tickets, please contact Ticketmaster at (904) 353-3309 or the The Pavilion Box Office at 850.999.6328. If you require visual impaired seating please call the 850.999.6328 prior to the event going on-sale.
• The Pavilion provides wheelchair guests designated seating areas
• All amenities are ADA accessible, including the Box Office, concessions stands, and ATM machines.
• Designated restrooms that accommodate disabled and wheelchair guests are available throughout The Pavilion.
• Assistive Listening Devices are available upon request. See Assistive Listening Devices for additional information. For those guests requiring a hearing impaired interpreter, please provide at least a two-week notice in advance to the event.

The following behavior or activities are grounds for eviction from The Pavilion:

• Use of profanity or unacceptable language of any type.
• Possession of illegal or unauthorized items inside the Pavilion.
• Unacceptable or indecent dress.
• Damaging or the intent to damage property of The Pavilion at The Centre of Tallahassee.
• Failure to obey or follow The Pavilion smoking policies.
• Use of illegal substances or drugs; Public drunkenness.
• Entering or attempting to enter any “off limits” areas such as hockey ice, stage area, backstage or restroom of the opposite sex.
• Participating in a fight.
• Verbally abusing, threatening or intimidating other guests or The Pavilion employees.
• The throwing of any objects or projectiles in seating areas, on stage, on the ice surface or any other areas.

Guests who fail to abide by The Pavilion policies, state and federal law are subject to ejection from the facility. Any guest who is violating The Pavilion policy will be asked to correct their behavior and, if they fail to do so in a timely fashion, will be ejected. Individuals who have been ejected must vacate The Pavilion property or be subject to arrest on trespassing charges.

Lost and found items should be taken to the nearest Guest Services Center. After each event, all items collected will be taken to the Main Security Office. To locate a lost item, please call 850.385.7145 during regular business hours. Items not claimed after 60 days will be donated to local charities or otherwise disposed of at The Pavilion management’s sole discretion.

Lost children will be taken to the nearest Guest Services Center. Guests looking for their lost child should report directly to the nearest Guest Services Center or ask an Event Staff member for assistance.

On event days, all media should check-in and enter the area through the Blackwater Resources Office adjacent to the suites entrance located to the left of Barnes and Nobles. The event promoter will issue all media credentials and set policies for photographer access and shooting. A representative of The Pavilion management must be present whenever still or video photography is allowed inside.

Private function areas located throughout The Pavilion are available to serve groups of various sizes. Rooms are available for rent and are booked on a first come, first served basis. For booking function spaces, please contact 850.385.7145.

Non-licensed vending on The Pavilion property, including the resale of event tickets is prohibited. Pavilion security will not permit vending, soliciting, collecting contributions for any purpose whatsoever or distributing of handbills on the premises.

There will be no paging of guests on the message boards or public address system. Please see Emergency Phone Calls for additional information.

Unauthorized retail, commercial, marketing and promotional activities are strictly prohibited inside parking lots without prior written approval (and proof of certification in the manner of a sticker, etc.) from SMG. All violators will be escorted off the premises by the Security. These regulations are applicable in parking lots owned by Blackwater Resources.

For the safety and security of all our guests certain items are prohibited from the venue. These items include but are not limed to: Weapons, illegal drugs, umbrellas, outside beverages/food/alcohol, backpacks, handbags or purses larger than 8" x 8", video or audio recorders, laser pointers, strollers and or cameras with detachable lenses.

Exiting and re-entering the building with the same ticket is not permitted. Exceptions are only made in the case of medical situations and emergencies. Guests with medical emergencies or other emergencies who want to leave and then return to the building should be directed to the Security Personnel at each entry point. The ticket for the event must be produced and then scanned out for exit.

The Pavilion has restrooms located throughout the property. All restrooms include diaper-changing tables and are ADA accessible.

In compliance with the Florida Clean Indoor Air Act, The Pavilion is a smoke-free facility. Smoking is not allowed in public areas of The Pavilion by any guest or employee. This applies to dressing rooms, production offices(s), and backstage areas. Anyone observed smoking inside the facility will be asked to extinguish the item immediately. Any person who refuses to comply with the policy, after the appropriate warning, shall be subject to ejection from the facility.

• Box Office Hours
  The Box Office at The Pavilion hours are Tuesday, Wednesday and Thursday: 10:00am – 2:00pm.  Hours are subject to change on event days.
• Cancellations
  When a concert or event has been cancelled, return the tickets to the place of purchase for a full refund. Contact The Box Office at 850.999.6326 with any questions.
• Charity Ticket Requests
  Interested organizations must provide a letter on official letterhead to the Sales & Marketing Department with a specific show request. Donation requests should be forwarded to the Sales & Marketing Department at 2415 North Monroe Street, Suite 500, Tallahassee, FL 32303. Not all requests can be filled; however, group discounts may be available in certain cases.
• Children’s Entry Policy
  Most events do not require a ticket for children under the age of two. However, in order for a child to have his or her own seat, a ticket is required. Some shows intended for young children do require children over the age of one to have a ticket. Please call in advance to verify the policy for a specific event.
• Duplicate Tickets
  If duplicate tickets (two or more guests holding tickets to the same seat for the same event) are presented, immediately contact an Event Staff member or proceed to the nearest Guest Services Center or the Box Office for assistance.
• Lost or Stolen Tickets
  Lost or stolen tickets purchased at The Pavilion Box Office may be reported to the Box Office. Lost or stolen tickets purchased through Ticketmaster must be reported directly to Ticketmaster. Anyone found to be in possession of tickets that have been reported lost or stolen will be denied entry at the doors and are subject to questioning, removal from The Pavilion, and possible arrest.
• Revocable License
  Tickets for entry to The Pavilion are a revocable license and entry may be refused due to inappropriate attire, disorderly conduct, intoxication, etc. Guests who fail to abide by Arena policies, state or federal laws are subject to ejection and arrest.
• Scalping
  Arena Management strongly discourages guests from purchasing tickets from third party sellers other than Ticketmaster. Stolen, counterfeit, and other invalid tickets will not be honored and refunds will not be issued.
• Will Call
  Pre-paid reservations and other tickets can be picked up with proper photo I.D. at the Box Office Will Call windows. This can be done on the day of the event up to 90-minutes prior to the start of the event.

Direct access to the suites is available through a private entrance. Each of The Pavilions six suites is fully furnished with comfortable seating. Other amenities include VIP parking, private food hall concierge service, in-suite catering and access to exclusive bar and dining areas. To reserve your Executive Suite or for more information, please call 850.385.7145.

All guests in the building, who are identified as being under the age of 21 and in possession of alcohol, will be subject to ejection and/or arrest. Parents or guardians will be notified for proper advisement.

All concerts are performed rain or shine.